Returns & Exchanges Policy

General Return Policy

We want you to love your purchase. If you’re not completely satisfied, we accept returns within 60 days of delivery to your original method of payment or a store gift card/store credit. Tags may be removed, but items must be in their original, unused condition to qualify. Please note, a 20% restocking fee applies to all returns.

No refund or store credit will be issued after the 60-day period, except in special cases at our discretion.

Important: If any return is received used or in damaged condition, a $10 return shipping fee will be deducted from the return, or the return may not be accepted entirely, depending on the severity of the use or damage.

If an order that does not qualify for a return is sent back to us, no refund or credit will be issued. We may contact you to arrange for the items to be returned to you, and you may be responsible for shipping fees to have the items sent back. If you’re unsure whether your order qualifies for a return, please confirm with us before sending the return.

We reserve the right to refuse a return if the item does not meet our return conditions!

General Exchanges Policy

Exchanges are subject to product availability and must meet the same conditions as our return policy. Please mention that you would like to exchange an item instead of returning it when speaking to support.

Return Exceptions

Some items may not be eligible for returns. Exceptions include:

• Items marked as “Final Sale”
• Customized or personalized products.
• Products that have been washed, used, damaged, or altered in any way.
• Gift cards

Please note that any products returned that have been used or altered may not be accepted and will be shipped back, at your expense

How to Return an Item

1. Submit a Return Request: Please email us at support@nestplusnook.com with your order number to request a refund. You can find a contact form here for your convenience. State the reason for the return alongside any photos if necessary as well as if you would like refund to your original payment method, replacement, or store credit/store gift card.
2. Receive Confirmation: We will verify your order return qualifies (60-day policy, not a final sale item, etc.) and send you a printable pre-paid electronic shipping label of one of our shipping partners (UPS, USPS, FedEx) to bring to the corresponding drop-off location or to call for a pickup. We do not mail out return labels via the post office.
3. Pack the Item & Attach Label: Use the original packaging or a similar sturdy box to ensure safe transit.
4. Send the Package: Drop off the package at your nearest shipping carrier location.
5. Look for Confirmation Email: Once we receive your shipment, allow us 1-3 business days to refund you.

NOTE: Once a credit is issued, it can take as long as 5-7 business days to see it reflected on your credit card statement, depending on your financial institution. You will receive an email confirmation as soon as the refund is processed on our end.

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Still Have Questions?

If you need more assistance, please don’t hesitate to reach out to us here