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General
Below are some of are general questions about us
What type of products do you offer?
Quilts, Duvets, and Comforters: Perfect for layering or standalone use, available in various materials and designs.
Bed Sheets and Pillowcases: Offered in multiple fabric options like cotton, microfiber, bamboo, and more.
Throw Pillows and Shams: Add a decorative touch or extra support to your bedding setup.
Curtains and Drapes: Stylish and functional window treatments to complement your bedroom decor.
What materials are your products made from?
We believe that quality starts with the right materials. That's why we use a variety of high-quality materials to craft our products, each chosen for its comfort, durability, and style. From breathable bamboo and silky-soft lyocell to luxurious Egyptian cotton and cozy microfiber, there’s a perfect fit for every preference. You'll also find options in natural linen, durable polyester, and supportive memory foam. Check the product details for the specific materials used in your selection.
How do I know your products are high quality?
Our bedding meets strict OEKO-TEX standards for safety and environmental responsibility. Plus, we’re backed by countless 5-star reviews from happy customers. Don’t take our word for it—try it out! If it’s not the right fit, we offer easy returns within 60 days. No stress, no hassle.
What makes your bedding unique?
Our bedding blends thoughtful design with premium materials to offer comfort, durability, and timeless style. From cooling technologies to sustainable fabrics, every piece is crafted with care to transform your sleep experience.
Are your products machine washable?
Absolutely! Most of our bedding is designed to be machine washable for your convenience. We suggest washing in cold water with a gentle detergent and drying on low heat. But every product is a little different—check the care label for the best results. Need more details? You can find them here.
how do i care for my products?
Caring for your products is essential to maintain their quality and longevity. While each material may have specific care instructions, we’ve made it easy for you by providing a detailed care guide on our website. Whether your items are made of cotton, microfiber, silk, or other materials, you’ll find tailored tips for washing, drying, and storing your bedding to keep them looking and feeling their best. Visit our Care Guide for complete instructions to help you preserve the beauty and comfort of your products.
Orders & Shipping
Below are some common questions about orders & shipping
do you offer free shipping?
Yes, we offer fast and free shipping on all orders within the continental United States, Alaska, Hawaii, and Puerto Rico.
For more information click here
how long does shipping take?
Once your order is placed, we get right to work! You'll receive a confirmation email right away and a tracking number when your order is shipped. Orders placed before 2 PM (EST) will be worked on same day! Expect it to ship out within 1-2 business days and arrive in about 2-5 days. Oh, and shipping is always free. For our full policies click here
do you offer financing?
Yes, we offer flexible financing options through Shop Pay for orders over $50, with 0% APR*. You can split your purchase into 4 easy installments at checkout. Just select Shop Pay as your payment method and follow the instructions—it's that simple!
Learn more about paying in installments with Shop Pay here
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient and secure. These include major credit and debit cards such as Visa, MasterCard, American Express, and Discover. Additionally, we support online payment options like PayPal, Apple Pay, Google Pay, Afterpay, and Shop Pay, offering added flexibility and security. At checkout, you’ll see all the available options to choose from.
do you offer expedited shipping?
We currently offer expedited shipping to all our customers on all orders, regardless of order size, at no extra charge
Can I change/cancel my order/shipping address after my order is placed?
If your order hasn’t been shipped yet, we may be able to update your shipping address or cancel it entirely. Contact our customer support team as soon as possible with your order number and the correct address. Once your order has been shipped, we’re unable to make changes to the shipping address or cancel any orders.
Do you collect sales tax?
Yes, we collect sales tax on orders shipped to Pennsylvania, as required by state law. The applicable tax rate will be calculated and added to your order total at checkout based on your shipping address. If you have any questions regarding sales tax, feel free to reach out to us.
Are your products certified organic or eco-friendly?
Our products are STANDARD 100 by OEKO-TEX® certified, which ensures they have been tested for over 350 harmful substances, including pesticides, heavy metals, and carcinogenic colorants. This certification guarantees they meet strict safety requirements, so you can feel confident in their quality.
We also offer a selection of GOTS-certified products. GOTS (Global Organic Textile Standard) is the leading certification for organic fibers, ensuring that the entire supply chain—from processing to packaging—meets rigorous organic and sustainable criteria.
Additionally, we incorporate Recycled Cotton into many of our items. This eco-friendly material reduces the need for virgin cotton, helping to conserve water and lower CO2 emissions, while supporting the Global Recycled Standard (GRS).
Returns & Exchanges
Below are some common questions about returns & exchanges
What is your return/exchange policy?
We want you to love your purchase. If you're not 100% happy, you’ve got 60 days to send it back, hassle-free with no questions asked. We’ll even take care of the shipping! Please note that a 20% restocking fee applies to help us keep things running smoothly. For exchanges, please contact us.
Read our full policy here.
do you offer free return shipping?
Yes, we offer complimentary return shipping for all returns.
Customer support
how can i contact customer support?
You can easily reach out to our customer support team for assistance. The best way to contact us is by email at support@nestplusnook.com, where we aim to respond within 24-48 hours. For more immediate concerns, you can also reach us by phone at (917) 652-6738 during our business hours. Additionally, our website has a contact form and a live chat feature for quick responses, which can be found here. We’re here to help with any questions or concerns you may have!
when will you get back to me?
Our customer support team strives to respond to all inquiries within 24-48 hours. For urgent matters, our phone lines and live chat are available during business hours, so you can get assistance right away. We're committed to addressing your concerns as quickly as possible!
